Ribbon brings joy to delivering service — and receiving it.
An SMS concierge that helps small businesses deliver warm, thoughtful service without more admin, more tools, or more stress.
Hi Sarah! Just a friendly reminder about your appointment tomorrow at 2pm. Looking forward to seeing you! 🌸
Just now
Great service shouldn't be this hard.
Running a service business means juggling customers, schedules, messages, and follow-ups — often all at once.
Messages get missed.
Follow-ups slip.
Customers feel forgotten.
Teams feel stretched.
You care deeply about your customers — but the systems you rely on don't make it easy to show it.
Automation shouldn't remove the human touch. It should protect it.
Ribbon isn't about replacing people with AI. It's about removing the friction that stops people from being human.
We believe the best service doesn't feel automated. It feels remembered.
So, what is Ribbon?
Ribbon is an AI-powered SMS concierge that quietly takes care of customer communication — confirmations, updates, reminders, follow-ups — in a way that feels personal, timely, and thoughtful.
Your customers feel looked after.
Your team feels supported.
You get your headspace back.
No dashboards.
No complicated setup.
Just text.
Hi! I'd like to book an appointment for next week
Hi! I'd be happy to help you schedule that. I have openings on Tuesday at 2pm or Thursday at 10am. Which works better for you?
Thursday works great!
Perfect! You're all set for Thursday at 10am. I'll send you a reminder the day before. Looking forward to seeing you! ✨
Works in the background. Feels human up front.
Customers text your business as they always have
Ribbon responds instantly and politely
It follows up when humans forget
It escalates to your team when it matters
It learns your tone and how you work
The result? Service that feels effortless — for everyone.
Built on what matters
Our values shape every interaction
Joy
Small moments that turn service into something memorable
e.g. A surprise thank-you message
Human Connection
Technology that strengthens relationships
e.g. Personal touches at scale
Simplicity
SMS-first. No new tools. No friction.
e.g. Just text like you always do
Reliability
No missed messages. No dropped balls.
e.g. Everything handled, on time
Sustainability
Less burnout. More energy. Better days at work.
e.g. Team morale stays high
Real impact, real relief
Here's what people actually experience
Business Owners
"“I can finally breathe.”
"We're not dropping the ball anymore.
Teams
"“I'm not drowning in messages.”
"Customers aren't frustrated before I even reply.
Customers
"“That was easy.”
"They actually remembered me.
Service should feel good.
Join businesses who are bringing joy back to service